Case Study
Case Study
Shepherd Food Equipment
Shepherd Food Equipment is a food & beverage storage equipment manufacturer primarily in stainless steel. They manufacture a custom array of food and beverage bars, cooking equipment & refrigeration\frozen storage solutions.
Client Type / Industry
Manufacturing
Agreement Type
MSA annual auto-renew
Relevance
Referral
Period of Performance
Ongoing since August 2021
Client & Environment Snapshot
Client Overview: Shepherd Food Equipment is a food & beverage storage equipment manufacturer primarily in stainless steel. They manufacture a custom array of food and beverage bars, cooking equipment & refrigeration\frozen storage solutions.
16 Employees; 1 Corporate Office
Regulatory environment --
24×7 operations; Quickbooks\DDI\AutoQuote
18 Endpoints; 3 Servers
Hybrid: Endpoints in-office. Cloud hosted server.
ERP\Sales
MSP
Client Overview: Shepherd Food Equipment is a food & beverage storage equipment manufacturer primarily in stainless steel. They manufacture a custom array of food and beverage bars, cooking equipment & refrigeration\frozen storage solutions.
16 Employees; 1 Corporate Office
Regulatory environment --
24×7 operations; Quickbooks\DDI\AutoQuote
18 Endpoints; 3 Servers
Hybrid: Endpoints in-office. Cloud hosted server.
ERP\Sales
MSP
Challenges & Objectives
Shepherd Food Equipment needed to stabilize their IT with a reliable Helpdesk & Responsive IT Advisor willing to service their aging Infrastructure.
Shepherd Food Equipment needed to stabilize their IT with a reliable Helpdesk & Responsive IT Advisor willing to service their aging Infrastructure.
• Frequent downtime impacting revenue • Security risk exposure (ransomware events, no MFA) • Slow response times from prior provider / no SLAs
Engagement Objectives:
• Stabilize core systems • Reduce critical incidents • Provide vCIO Guidance
Minutes or less for average help desk first response time.
30
Minutes or less for average help desk first response time.
30
Minutes or less for average help desk first response time.
30
Endpoints and 3 servers fully stabilized and managed.
18
Endpoints and 3 servers fully stabilized and managed.
18
Endpoints and 3 servers fully stabilized and managed.
18
Operations protected by active monitoring and systems support.
24/7
Operations protected by active monitoring and systems support.
24/7
Operations protected by active monitoring and systems support.
24/7
Scope of Managed IT Services
Service Package Name:
Service Package Name:
Flat-rate Managed IT Services
Flat-rate Managed IT Services
Complete IT Infrastructure & Endpoint Management that includes Cyber Security and Employee Management & Support
Complete IT Infrastructure & Endpoint Management that includes Cyber Security and Employee Management & Support
• 24×7 Remote Monitoring and Management (servers, workstations, network devices) • Proactive Patch Management and System Maintenance (OS and approved applications) • Help Desk Support (hours, channels, response and resolution SLAs) • Endpoint Security Stack (EDR/AV, disk encryption, web filtering, email security) • Backup and Disaster Recovery (RPO/RTO targets, tested restore cadence) • Cloud Services Management (Microsoft 365 / Google Workspace, collaboration tools) • Network Management (firewalls, switches, wireless, VPN)
Delivery Approach & Methodology
Anchor this section with data. If you do not yet have exact numbers, leave placeholders you can adjust per client.
Key Outcomes:
Reduced Overall incidents reporting
Increased overall system uptime
Improved average help desk first response time to under 30 minutes
Built new Hypervisor and Servers (Hosted VMs)
Closed critical security vulnerabilities in Server\OS version age.
Ticket volume trends (show reduction in reactive tickets as environment stabilizes)
Anchor this section with data. If you do not yet have exact numbers, leave placeholders you can adjust per client.
Key Outcomes:
Reduced Overall incidents reporting
Increased overall system uptime
Improved average help desk first response time to under 30 minutes
Built new Hypervisor and Servers (Hosted VMs)
Closed critical security vulnerabilities in Server\OS version age.
Ticket volume trends (show reduction in reactive tickets as environment stabilizes)
Quantified Results & Performance Metrics
Onboarding Phases:
Discovery and Assessment (environment audit, security baseline, documentation)
Optimization (fine‑tuning SLAs, dashboards, user training, roadmap alignment)
Ongoing Delivery Cadence:
Annually: vCIO reviews, roadmap updates, budget and risk review
Onboarding Phases:
Discovery and Assessment (environment audit, security baseline, documentation)
Optimization (fine‑tuning SLAs, dashboards, user training, roadmap alignment)
Ongoing Delivery Cadence:
Annually: vCIO reviews, roadmap updates, budget and risk review
Testimonial
Our critical business focus was to stabilize core systems, reduce critical incidents, and provide vCIO Guidance to service our aging infrastructure.
Our critical business focus was to stabilize core systems, reduce critical incidents, and provide vCIO Guidance to service our aging infrastructure.Our critical business focus was to stabilize core systems, reduce critical incidents, and provide vCIO Guidance to service our aging infrastructure.
Our critical business focus was to stabilize core systems, reduce critical incidents, and provide vCIO Guidance to service our aging infrastructure.Our critical business focus was to stabilize core systems, reduce critical incidents, and provide vCIO Guidance to service our aging infrastructure.
Our critical business focus was to stabilize core systems, reduce critical incidents, and provide vCIO Guidance to service our aging infrastructure.
More projects
YOUR FIRST STEP
Book a free 30-minute call.
My job is to make sure you leave the first call with a clear, actionable plan.
Fadl H.
Client Success Manager
YOUR FIRST STEP
Book a free 30-minute call.
My job is to make sure you leave the first call with a clear, actionable plan.
Fadl H.
Client Success Manager
YOUR FIRST STEP
Book a free 30-minute call.
My job is to make sure you leave the first call with a clear, actionable plan.
Fadl H.
Client Success Manager
13
Ready to start?
Get in touch
Whether you have questions or just want to explore options, we’re here.
13
Ready to start?
Get in touch
Whether you have questions or just want to explore options, we’re here.
13
Ready to start?
Get in touch
Whether you have questions or just want to explore options, we’re here.