Case Study
Case Study
Bates & Myers Commercial
Management Bates & Myers Commercial Real Estate is a partnership between Dallas based commercial investors Floyd Bates & Richard Myers. Together they buy & sell commercial real estate throughout the state of Texas.
Client Type / Industry
REIT
Agreement Type
MSA annual auto-renew
Relevance
Relevance
Period of Performance
Ongoing since May 2023
Client & Environment Snapshot
Client Overview: Management Bates & Myers Commercial Real Estate is a partnership between Dallas based commercial investors Floyd Bates & Richard Myers. Together they buy & sell commercial real estate throughout the state of Texas.
5 Employees; 1 Corporate Office
SOX
OneDrive
5 Endpoints
Endpoints in-office
Commercial Real Estate Investment\Property Management
MSP
Client Overview: Management Bates & Myers Commercial Real Estate is a partnership between Dallas based commercial investors Floyd Bates & Richard Myers. Together they buy & sell commercial real estate throughout the state of Texas.
5 Employees; 1 Corporate Office
SOX
OneDrive
5 Endpoints
Endpoints in-office
Commercial Real Estate Investment\Property Management
MSP
Challenges & Objectives
B & M Real Estate had been encountering numerous hack attempts--recently suffering a financial loss due to an email compromise which led them to increase their Cyber Security processes and protection.
B & M Real Estate had been encountering numerous hack attempts--recently suffering a financial loss due to an email compromise which led them to increase their Cyber Security processes and protection.
Security risk exposure (ransomware events, failed backups, no MFA). Compliance or audit gaps (missing policies, no log retention, etc.).
Minutes or less for average help desk first response time.
30
Minutes or less for average help desk first response time.
30
Minutes or less for average help desk first response time.
30
Improved Cyber Security processes and protection after financial loss.
100%
Improved Cyber Security processes and protection after financial loss.
100%
Improved Cyber Security processes and protection after financial loss.
100%
Employees and endpoints fully managed in-office.
5
Employees and endpoints fully managed in-office.
5
Employees and endpoints fully managed in-office.
5
Scope of Managed IT Services
Complete IT Infrastructure & Endpoint Management that includes Cyber Security and Employee Management & Support.
Complete IT Infrastructure & Endpoint Management that includes Cyber Security and Employee Management & Support.
Service Package Name: Flat-rate Managed IT Services.
Delivery approach and methodology
Anchor this section with data. If you do not yet have exact numbers, leave placeholders you can adjust per client.
Key Outcomes (bullet list with metrics):
Reduced Overall incidents reporting
Improved average help desk first response time to under 30 minutes
Anchor this section with data. If you do not yet have exact numbers, leave placeholders you can adjust per client.
Key Outcomes (bullet list with metrics):
Reduced Overall incidents reporting
Improved average help desk first response time to under 30 minutes
Quantified Results & Performance Metrics
Onboarding Phases:
Discovery and Assessment (environment audit, security baseline, documentation).
Stabilization (quick-win fixes, patching, critical hardening, backup validation).
Ongoing Delivery Cadence:
Annually: vCIO reviews, roadmap updates, budget and risk review.
Onboarding Phases:
Discovery and Assessment (environment audit, security baseline, documentation).
Stabilization (quick-win fixes, patching, critical hardening, backup validation).
Ongoing Delivery Cadence:
Annually: vCIO reviews, roadmap updates, budget and risk review.
Strategic Goal
"Our primary objectives were to reduce critical incidents and provide vCIO Guidance to increase our Cyber Security processes and protection."
"Our primary objectives were to reduce critical incidents and provide vCIO Guidance to increase our Cyber Security processes and protection.""Our primary objectives were to reduce critical incidents and provide vCIO Guidance to increase our Cyber Security processes and protection."
"Our primary objectives were to reduce critical incidents and provide vCIO Guidance to increase our Cyber Security processes and protection.""Our primary objectives were to reduce critical incidents and provide vCIO Guidance to increase our Cyber Security processes and protection."
"Our primary objectives were to reduce critical incidents and provide vCIO Guidance to increase our Cyber Security processes and protection."
Floyd Bates & Richard Myers
Partners
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YOUR FIRST STEP
Book a free 30-minute call.
My job is to make sure you leave the first call with a clear, actionable plan.
Fadl H.
Client Success Manager
YOUR FIRST STEP
Book a free 30-minute call.
My job is to make sure you leave the first call with a clear, actionable plan.
Fadl H.
Client Success Manager
YOUR FIRST STEP
Book a free 30-minute call.
My job is to make sure you leave the first call with a clear, actionable plan.
Fadl H.
Client Success Manager
13
Ready to start?
Get in touch
Whether you have questions or just want to explore options, we’re here.
13
Ready to start?
Get in touch
Whether you have questions or just want to explore options, we’re here.
13
Ready to start?
Get in touch
Whether you have questions or just want to explore options, we’re here.