Case Study
Case Study
Eddie Deen & Company Catering
Eddie Deen has his own Catering company along with 2 restaurants and Edison’s events hall in downtown Dallas.
Client Type / Industry
Food
Agreement Type
MSA annual auto-renew
Relevance
Referral
Period of Performance
Ongoing since December 2019
Client & Environment Snapshot
Client Overview: Eddie Deen has his own Catering company along with 2 restaurants and Edison’s events hall in downtown Dallas.
11 Employees; 1 Corporate Office; 4 service locations
Quickbooks; Tripleseat; Caterease
13 Endpoints; 1 Server
All physical endpoints
Restaurants; Events Management; Catering
MSP
Client Overview: Eddie Deen has his own Catering company along with 2 restaurants and Edison’s events hall in downtown Dallas.
11 Employees; 1 Corporate Office; 4 service locations
Quickbooks; Tripleseat; Caterease
13 Endpoints; 1 Server
All physical endpoints
Restaurants; Events Management; Catering
MSP
Challenges and objectives
Impacting revenue Eddie Deen was searching for a budget-friendly, simple Managed IT Solution across his array of businesses that has a personalized feel.
Impacting revenue Eddie Deen was searching for a budget-friendly, simple Managed IT Solution across his array of businesses that has a personalized feel.
• Frequent downtime impacting revenue • Security risk exposure (ransomware events, no MFA) • Slow response times from prior provider
Engagement Objectives:
• Reduce critical incidents • Establish a secure, standardized workstation and server build
Minutes or less for average help desk first response time.
30
Minutes or less for average help desk first response time.
30
Minutes or less for average help desk first response time.
30
Multi-use service locations fully integrated and supported.
4
Multi-use service locations fully integrated and supported.
4
Multi-use service locations fully integrated and supported.
4
Budget-friendly, simple Managed IT solution deployed.
100%
Budget-friendly, simple Managed IT solution deployed.
100%
Budget-friendly, simple Managed IT solution deployed.
100%
Scope of Managed IT Services
Service Package Name:
Service Package Name:
Flat-rate Managed IT Services
Flat-rate Managed IT Services
Complete IT Infrastructure & Endpoint Management that includes Cyber Security coverage and Employee Management & Support
Complete IT Infrastructure & Endpoint Management that includes Cyber Security coverage and Employee Management & Support
• 24×7 Remote Monitoring and Management (servers, workstations, network devices) • Proactive Patch Management and System Maintenance (OS and approved applications) • Help Desk Support (hours, channels, response and resolution SLAs) • Endpoint Security Stack (EDR/AV, disk encryption, web filtering, email security) • Cloud Services Management (Microsoft 365 / Google Workspace, collaboration tools) • Network Management (firewalls, switches, wireless, VPN)
Delivery approach and methodology
Anchor this section with data. If you do not yet have exact numbers, leave placeholders you can adjust per client.
Key Outcomes:
Reduced Overall incidents reporting
Improved average help desk first response time to under 30 minutes
Anchor this section with data. If you do not yet have exact numbers, leave placeholders you can adjust per client.
Key Outcomes:
Reduced Overall incidents reporting
Improved average help desk first response time to under 30 minutes
Quantified results and performance metrics
Onboarding Phases:
Discovery and Assessment (environment audit, security baseline, documentation)
Optimization (fine‑tuning SLAs, dashboards, user training, roadmap alignment)
Ongoing Delivery Cadence:
Annually: vCIO reviews, roadmap updates, budget and risk review
Onboarding Phases:
Discovery and Assessment (environment audit, security baseline, documentation)
Optimization (fine‑tuning SLAs, dashboards, user training, roadmap alignment)
Ongoing Delivery Cadence:
Annually: vCIO reviews, roadmap updates, budget and risk review
Testimonial
Our target objectives were simple: reduce critical incidents across our operations and establish a secure, standardized workstation and server build.
Our target objectives were simple: reduce critical incidents across our operations and establish a secure, standardized workstation and server build.Our target objectives were simple: reduce critical incidents across our operations and establish a secure, standardized workstation and server build.
Our target objectives were simple: reduce critical incidents across our operations and establish a secure, standardized workstation and server build.Our target objectives were simple: reduce critical incidents across our operations and establish a secure, standardized workstation and server build.
Our target objectives were simple: reduce critical incidents across our operations and establish a secure, standardized workstation and server build.
John Pearcy
Owner
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YOUR FIRST STEP
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My job is to make sure you leave the first call with a clear, actionable plan.
Fadl H.
Client Success Manager
YOUR FIRST STEP
Book a free 30-minute call.
My job is to make sure you leave the first call with a clear, actionable plan.
Fadl H.
Client Success Manager
YOUR FIRST STEP
Book a free 30-minute call.
My job is to make sure you leave the first call with a clear, actionable plan.
Fadl H.
Client Success Manager
13
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Ready to start?
Get in touch
Whether you have questions or just want to explore options, we’re here.
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Ready to start?
Get in touch
Whether you have questions or just want to explore options, we’re here.